Complex work. Real outcomes.

Challenge

Complex enterprise initiatives required alignment across multiple workstreams and senior stakeholders.

What Daniella did

Owned the strategy, prioritization, governance, and coordinated execution of the global Student Support Portfolio.

Focus

Strategy, prioritization, governance, execution, executive reporting, and portfolio health.

Outcome

• Established a coordinated portfolio operating structure
• Created clearer executive visibility into priorities, risks, and portfolio health

Challenge

Students were receiving too many disconnected communications.

What Daniella did

Established a 60+ member global Center of Excellence and standardized communication practices.

Outcome

• 30% reduction in messages per term
• 20% increase in student engagement

Challenge

Reengaging approximately 150,000 disenrolled students.

What Daniella did

Led a cross-functional strategic reengagement initiative.

Outcome

• 44% email open rate in the initial 30 days
• 1,000+ replies in the initial 30 days
• 762 re-enrollments in the initial 30 days

Challenge

Enterprise technology initiatives required coordinated delivery, business readiness, and sustained adoption.

What Daniella did

Led SIS implementations, ERP implementations, a Five9 Contact Center implementation, and enterprise technology initiatives across business, technical, and vendor teams.

Outcome

• Connected technology delivery to business readiness
• Embedded change management and adoption into implementation planning